Privacy Policy

Your privacy on fishkeeperplus.co.uk is very important to us and we want you to be confident that your personal data is kept safely and securely and never misused. This privacy policy, sets out what information we collect about you, how we use it and how we protect your privacy.

By accessing this website, you confirm to have understood and agreed to both this policy and our Terms and Conditions.

Maidenhead Aquatics Limited is the Data Controller responsible for, and committed to, protecting your privacy online when using this website (fishkeeperplus.co.uk) in compliance with the General Data Protection Regulation and Data Protection Act 2018.

We only collect, keep, use or share information that we need for genuine business purposes, when you’ve explicitly consented us to do so, or when we’re legally obliged to. The information we collect from you on this website includes the following:

• Information you enter into our contact form on this website.
• Information gathered by the use of cookies in your web browser. Learn more about the Cookies we use on our website here.
• To deliver the best possible web experience we collect anonymised information about your internet connection and browser as well as the country where your computer is located, the web pages views during your visit and search terms you may have used to access the site. You can read more detail on how we collect this anonymised data using Google Analytics in our Cookies Policy.
• Your social media username, if you interact with us through those channels to help us to respond to your comments, questions or feedback. We actively use social media platforms as a way of connecting and getting closer to our customers to hear and understand what our customers think about us and our products and services. The social media sites we interact with typically have their own privacy policies explaining how they use and share information. You should be sure to read these before you use them and be happy with how your personal information is treated.

 

How do we use your information?

Data regulations mean that we are allowed to use and share your personal information only where we have specific and proper reason to do so. As such, we use your information in a number of different ways:

• To verify your identity.
• To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond to you. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service possible and understanding how we can improve our service based on your experience.
• To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with our website to help us to quickly identify and resolve any problems and protect the integrity of our website. We’ll do this all as part of our legitimate interest.
• With your explicit consent, to send you personalised communications by email in relation to news and offers from Maidenhead Aquatics. To send you communications that are required by law or which are necessary to inform you about changes to the services we provide to you. For examples, updates to our policies, product recall notices, and legally required information relation to your orders.
• To administer any of our prize draws, competitions and promotions which you enter based on your explicit consent at the time of entering.
• For market research purposes, to better understand the needs of our customers.
• To comply with our contractual or legal obligations to share data with law enforcement.

 

How do we protect your personal data?

We know how much data security matters to our customers and as such we will treat your data with the utmost care and take all appropriate steps to protect it.

• We secure access to our website using SSL and https technology.
• We regularly monitor our system for possible vulnerabilities and attacks.

 

How long do we keep your personal data for?

We will hold on to your information for as long as it is needed to be able to provide our services to you or in the case of any contact you may have with our customer services team for as long as is necessary to provide support related reporting and trend analysis only.

Any communications with us via our contact forms or email addresses are kept for no more than 90 days.

Who do we share your personal data with?

Maidenhead Aquatics works with a number of trusted partners who support our business. All partners are subject to thorough security checks and will only hold the minimum amount of personal information needed to fulfil the orders you place or provide a service on our behalf.

• Payment service providers
• Professional service providers such as marketing agencies, advertising partners and website hosts who help us run our business.
• Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle fraud.
• Companies approved by you such as social media sites (if you choose to link your accounts to us) to show you products that might be of interest to you while you are browsing the internet. This is based on your marketing consent or your acceptance of cookies on our website. See our Cookies Policy here for more information.

These organisations are subject to the following to keep your data safe and protect your privacy:

• We only provide information to them required to fulfil a specific service.
• They may use your data only for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

We do not and will never share your personal data with third party companies for the purposes of them marketing their products and services to you.

What are your rights over your personal data?

You have a number of rights relating to the use of your personal information on fishkeeperplus.co.uk:

• The right to be informed about how your personal information is being used by the website.
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

 

You can find out more about these rights at www.ico.org.uk.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over that other website and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting these sites and are not governed by this privacy policy. Please exercise caution when using external sites and be sure to look at the privacy statement applicable to the website in question.

Data Breach:

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Use of Children’s Data:

If you are under 16 years of age you MUST obtain parental consent before providing your personal details to this website including purchasing, creating an account on our website or joining our email newsletter. We do not knowingly collect personal data from children under the age of 16. If you are under the age of 16, please do not submit ANY personal data through this website. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce Privacy Policy by instructing their children to never provide personal data without their permission. If you have reason to believe that a child under the age of 16 has provided personal data to us though this website, please contact us via this form and we will endeavour to remove that information from our databases.

Changes to this policy:

This privacy policy may change from time to time in line with legislation of industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for policy changes. Specific policy changes and updates are mentioned in the change log below.

Change Log:

24/09/2018 Privacy Policy implemented.

Feedback:

If you have any questions about this Privacy Policy, would like to exercise your rights set out in the policy or would like to comment on the above information please contact us via this form or write to us at:

Nikki Dance – Data Protection Officer
Maidenhead Aquatics
PO Box 619
Egham
TW20 2BS