Terms & Conditions

Welcome to fishkeeperplus.co.uk. The use of this website is subject to the following terms of use: we recommend that you read them carefully and print a copy for your records, should you engage our services, for future reference.

If you continue to use this website you are agreeing to comply with these terms and conditions of use, which together with our Cookie and Privacy Policy, govern Fishkeeper Plus dealing with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use this website.

Fishkeeper Plus may amend these Terms and Conditions at any time.

Contact Details:

Our contact details are as follows:

Telephone: 07872 149585

Email: fishkeeperplus@maidenheadaquatics.co.uk


Prices quoted are correct at the time of quotation. The company reserves the right to change pricing without prior notice.


All quotations are given by the Company on condition that the Company shall not be bound until the Company has received the customer’s written acceptance (or Purchase Order) of the quotation. The offer made by the Company and any report attached thereto may be withdrawn or amended by the Company at any time before receipt of the customer’s acceptance in writing. Quotation shall be valid for a period of 30 days unless otherwise specified in writing.


No orders shall be binding until accepted by the Company in writing.

Transport, Delivery and Shortage:

All services and goods must be paid for on delivery unless previously arranged with Fishkeeper Plus. Damage to goods must be notified immediately to the Company and to the carrier (if applicable).

The customer shall ensure that an authorised person is in attendance to receive the goods and service being delivered and that he shall sign for the aforesaid. Failing this it shall be deemed that all goods have been received in good condition.

The time and date of delivery shall not be fundamental to the performance of any contract entered into.

Title of Goods:

The Company shall retain title to all goods until payment is made in full.

Cancellation and Returns:

Orders for goods and/or services cannot be cancelled after acceptance by the Company unless otherwise agreed. If cancellation is agreed standard products will be subject to a restocking charge of 50% of the invoice value. Non-standard products shall be subject to a restocking charge of 100%. All carriage charges shall be paid by the customer.


We at Fishkeeper Plus are fishkeepers ourselves. The welfare of your livestock is therefore of paramount importance to us at all times. In the unlikely event that something does go wrong that results in the loss of livestock, we will assist you in returning your aquarium to a healthy condition but do not accept liability for any losses.

Terms of Payment:

UK customers with credit accounts for standard products are required to settle their accounts no later than 30 days after the date of invoice. The Company will charge interest on debit balances on accounts where the period of 30 days has been exceeded. The rate of interest shall be at the rate of 10% above the Bank of England base rate at the time the account becomes in default.

All customers with credit accounts for special products are subject to the following terms:

  • 50% of order value (plus VAT) payable with order.
  • Final balance payable in full no later than 30 days after the date of invoice.

All non-account customers are liable for payment in full upon delivery of the goods and services.

The proper law referable in the terms and conditions herein contained and to any contract made between the Company and any customer in the Law of England. 01/02/14


If you have any complaints please contact us by email with details of your complaint as customerservice@maidenheadaquatics.co.uk or write to us at

Maidenhead Aquatics, PO Box 619, Egham, TW20 2BS

The judgments of the site administrators and moderators are final, and Maidenhead Aquatics reserves the right to suspend or cancel the memberships of any members that are found to be in violation of these rules.

Copyright Notice:

Maidenhead Aquatics, Fishkeeper and the related items are Copyright and Trademarks of Maidenhead Aquatics. ©2009. All rights reserved.

This website and its content is copyright of Maidenhead Aquatics – © Maidenhead Aquatics 2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.